The Highest Quality Home Care in Seattle
All home care companies are required to have a state license to operate and they are expected to meet the minimal legally established standards. That does not mean that all agencies are the same. When it comes to the care of your loved one, it is likely that you may not know the proper questions to ask when you must choose one agency over any other. They will vary not only in cost of care, but in many ways that may be important to you and your peace of mind. At CareForce, our commitment to consistently provide in-home care that sets the industry standards for service quality has earned the trust of over 3,500 local families during the past 15 years.
Skilled and Experienced Caregivers – We start with higher standards than other agencies. We require that applicants are either Certified or Registered Nursing Assistants who have professional caregiving experience, current First Aid and CPR training and current TB test results. Candidates with these credentials must pass a written competency test, participate in a structured interview, provide us with two positive work references, and clear background checks from Washington and all other states where they have lived and worked. This has paid off in extraordinary customer satisfaction – over 98% of our clients would use us again if needed, or would recommend us to their family or friends. Our Caregiver Retention is 40% higher than the industry average according to national studies of home care agencies. With well over 100 active caregivers, we are proud that over 1/3 of our caregivers have worked for CareForce between 5-14 years.
Exceptional Supervision and Training – At CareForce, each client assessment and care plan is done by a Nurse or Masters Level Social Worker. Caregiver performance is evaluated directly by our Nurse or MSW supervisors. Consultation with an on-call Registered Nurse is available to our caregivers whenever needed, 24-hours each day. Fewer than 25% of non-medical Home Care agencies in Washington benefit from having a licensed nurse (RN or LPN) on their staff.
Our employee orientation meets the standards for nurse aides who work in hospital settings. Our caregivers must complete ongoing training to keep their knowledge and skills current. Employee credentials are monitored by state of the art personnel software, and must be kept current for placement to occur.
Responsive and Flexible – Great care starts with good listening. Because CareForce hires only professional caregivers backed by Nurse or MSW supervisors, and because we offer Nurse Delegation services, we are able to take many clients who are seen as “too challenging” for many other Home Care agencies. Our Home Care Specialists and RN’s will work with you to find a custom solution to meet your needs. We are often able to fill new orders for care within a few hours of your first call. After hours calls to CareForce are received by one of our trained Home Care Specialists, not a pager or answering service. If for any reason we cannot help, we will direct you to others for assistance.
We Keep Our Promises – CareForce is family owned by a couple with over 60 years of combined experience in health care delivery and management. These local owners live and raise their children in the communities served by CareForce. They refuse to risk the trust of their customers and their neighbors by making promises that they cannot keep. CareForce, started in 1999, has quickly developed a reputation as one of the most trusted Home Care agencies in the Seattle area.
Caregiver Reliability is Guaranteed – Woke up late, car trouble, sick child…… We resolve the vast majority of these problems with rigorous employee screening and the process we use to prepare caregivers to represent CareForce in your home. Our state-of-the-art scheduling software logs each call that we make or receive, and requires that each shift be confirmed by the caregivers and the client. This eliminates confusion about work schedules. However, when unavoidable problems do arise, our pool of pre-qualified caregivers is large enough that we promptly send a replacement to meet your critical care needs – even with last minute notice. It is GUARANTEED IN WRITING.