Veronica dG., Payroll and Billing Specialist, and Jessica R., RN Care Manager were awarded the coveted “Carry Your Team Member on Your Shoulder Award” for January, 2017. This operations team award highlights stand out performance in lifting up their team and pushing them forward in terms of service and quality. Jessica has recently spearheaded the ability of CareForce to provide in home IV infusion services through her volunteering to make this happen. In Seattle and Bellevue, clients have praised her can do attitude. In addition she stepped up big time when one of her team members had a family emergency. Veronica is a master mind at making certain that billing is accurate and that every one dots their i’s and crosses their t’s so that payroll and billing can be done on time every week. These two really hit service and cooperation out of the park these past couple of months. Join me in telling them congratulation.
I know she said she wasn’t actually retiring yet, Essie Jackson actually did retire from CareForce after 17 years as a caregiver. When you consider that CareForce is now in it’s 18th year, it seems remarkable that one of the first caregivers to be hired as our agency was a fledgling startup would remain a steadfast employee through the entirety of our agency journey …. so far. With in a few years of discovering that she was a good fit for caregiving, Jackson returned to school to obtain her Nursing Assistant Certified credential. Clearly she is a life long learner. Live in was an excellent niche for Jackson. She could arrive at a client home on Monday morning with suitcase in hand, provide personal, companion, and light housekeeping care to the client and sometimes a spouse for 3 or 4 days, then take her next few days off for herself. This gave her opportunity to do what was a key focus of her life, visit children and grandchildren. She would beam upon a return trip after she watched her grandkids participate in swimming. Whether the client lived in Bellevue or Seattle, she could always find her way to a client home. Jackson will always be CareForce royalty. Reliable, amiable, fastidious, skillful, and up for the challenge, she gave the best of herself to her clients week in and week out. CareForce misses her already. Thank you Essie for all your caring and loyalty. You were there with us from the beginning. Good luck in your next adventure.
Three colleagues from the University of Washington Schools of Nursing and Social Work have been a part of a Global Innovation Fund project, supported by the UW Provost’s Office, that aims to support community-based care for older adults in Chongqing China. http://www.washington.edu/globalaffairs/gif-awards-2015/ Drs. Nancy Hooyman, Basia Belza, and Barbara Cochrane are involved in this grant (along with Scott Heinlein, President of the Seattle-Chongqing Sister City Association) and Ms. Lillian Prueher, a PhD student in Anthropology. Three Chinese professionals — two nurses and a social worker — who are affiliated with a very large (i.e., 3000-bed) senior care facility in Chongqing came to Seattle this past September, 2016. As the Chongqing community does not have any organized or state sponsored home care or hospice, the UW faculty thought it might be useful for them to have a home health experience. One of our clients was gracious enough to agree to have these three Chinese health care professionals attend a CareForce home visit with one of our registered nurses during the time that one of our home health aides was caring for him. It proved to be highly educational and helpful and one of the highlights of their weeklong visits to agencies. The Chinese health care providers, their interpreter (a PhD student from the School of Nursing), and Nancy Hooyman, professor from the School of Social Work stated that this was an extremely interesting and a new experience for them. One of the Chinese guests stated that she could not envision how nursing or aide care could be delivered in a home, so the experience helped solidify the concept in her mind. The client and his wife candidly and warmly answered questions and in a moment of pure luck, the therapist from the hospice organization that he is enrolled with arrived to provide some therapy. In addition, the Chinese Social Worker had an opportunity to explore social work practices here in the United States with our own social worker here at CareForce, something that had not occurred in their other community program visits during the week. It was a very exciting day here at CareForce and we feel blessed to have participated in some global learning about our country’s home health care system.
CareForce is thrilled to co-sponsor a lecture event on September 21, 2016 at the Greenwood Senior Center.
3:30 pm—4:00 pm—Event registration, Please RSVP http://careforce.com/staying-sharp-cognitive-health-in-aging/
4:00pm—4:45 pm—Staying Sharp : News from the IOM report on Cognitive Aging , Basia Belza, PhD, RN, FAAN
4:45 pm– 5:30 pm— Mild Cognitive Impairment—Therapies that Improve/Maintain Function, Fleur Godfried, MS, CCCC-SLP
5:30 pm—6:30 pm— Wine, Beer and Light Snack Reception
Basia Belza, PhD, RN, FAAN is The Aljoya Endowed Professor in Aging in the School of Nursing and an investigator with the Health Promotion Research Center at University of Washington. She is the lead of the CDC-funded Coordinating Center for the Healthy Brain Research Network. Her scholarship focuses on improving the health of older adults through dissemination initiatives with a focus on physical activity interventions. In 2015, the Institute of Medicine released their report Cognitive Aging: Progress in Understanding and Opportunities for Action, Dr. Belza will discuss the implications of both the findings and recommendations in this landmark report for health care professionals and their practices.
Fleur Godfried, MS, CCC-SLP, is a speech pathologist at Harborview who works in the Comprehensive Outpatient Rehabilitation Program (CORP). With 15 years of experience at HMC, Ms. Godfried specializes in evaluating and treating patients with neurological diagnoses, most commonly stroke, TBI, and SCI. In the last few years, however, the UW Memory, Brain & Wellness Clinic at Harborview has been sending referrals for therapy for those diagnosed with Mild Cognitive Impairment (MCI). Ms. Godfried will discuss the referral process/criteria and what types of therapy can improve or maintain functioning for those with MCI.
All health care professionals who work with older adults will benefit from this informative event. And it is an excellent opportunity to network with other health care professionals.
CareForce today announced that it has received the Best of Home Care Employer of Choice Award from Home Care Pulse. The Employer of Choice Award is granted only to the top ranking home care providers, based on employee satisfaction scores gathered by Home Care Pulse. CareForce is now ranked among a select few home care providers across the country who have proven their ability to provide outstanding support to their employees.
“We want to congratulate CareForce on receiving the Best of Home Care Employer of Choice Award,” says Aaron Marcum, CEO and founder of Home Care Pulse. “Since this award is based on employee feedback, it demonstrates their dedication to providing the highest quality of care with a focus on employee satisfaction. We are pleased to recognize CareForce’s dedication to quality, professionalism and expertise in home care.”
Best of Home Care Employer of Choice award-winning providers have contracted with Home Care Pulse to gather feedback from their employees by conducting live phone interviews with their employees each month. Because Home Care Pulse is an independent third-party company, it is able to collect honest and unbiased feedback. These award-winning providers have received the highest satisfaction scores from their employees in areas such as overall job satisfaction, comfort with supervisor, and support from supervisor.
” We are proud of our track record of excellence in addition to our commitment to learning from this honest, 3rd party feedback from our caregivers,” states Sam Miller, RN, MN, BC , CEO of CareForce. CareForce provides registered nurse and Master of Social Work support and supervision 24 hours every day to our employees. We work diligently to create a team atmosphere. Working as a home health or home care aide can seem like a lonely job, yet our clinicians and other office personnel create a “virtual” supportive atmosphere so that they don’t feel alone. In addition we provide them with free continuing education both on line and in person.
“Our goal at Home Care Pulse is to empower home care businesses to deliver the best home care possible,” says Aaron Marcum. “We are happy to recognize CareForce as a Best of Home Care Wmployer of Choice and to celebrate their accomplishments as a trusted home care provider.”
As the client paid her Phillips Lifeline bill, she wrote a short note. “Thanks you saved my life. I had a stroke.” Of course, CareForce didn’t save her life, but her personal alarm system from Phillips did. I had the opportunity to call this 80 something year old woman to ask her about her experience. And I quote, “I knew something wasn’t right, so I pressed the button. Immediately the person on the other end of the line recognized my speech was slurred. I had no idea. She directed me to stay seated and that she would send emergency personnel right away. I spent 21 days at rehab and now I am home, walking, talking and getting along.” She advocates to all of her friends to get a Lifeline. Recovery from many strokes is highly dependent on how quickly one is treated.
The American Stroke Association reminds us that the acronym F.A.S.T. can save you from permanent disability. If you , or a loved one, has Facial drooping, Arm weakness, or Slurred Speech, it is Time to call 911. And, in the meantime, it certainly would be an ounce of prevention to consider a LifeLine. Call CareForce today for information.
On January 25, 2016, friends, colleagues and employees gathered to wish Diedrich Meinken well in his retirement and to congratulate him on his 70th birthday. In 1999 it was Diedrich who started CareForce as a company that would provide excellence in home care. His vision as well as his development of service delivery systems within the organization are the foundation from which we are able to provide the wonderful care that CareForce delivers today. As a Master of Social Work, he developed the company mission to “improve the quality of care for vulnerable people“. With this mission in mind, CareForce has been a leader in promoting higher standards in home care as well as bringing wonderful national speakers to the Puget Sound area regarding dementia care and transitions in care (Teepa Snow and Eric Coleman). Never afraid to speak his truth, Diedrich was instrumental in lobbying in Olympia to gain easier access for home care agencies to the data at DSHS regarding caregivers history with elder abuse, a helpful tool in the hiring process. Diedrich isn’t going too far, he will remain as Chairman of the Board and as he is married to the new CEO (Susan “Sam” Miller, RN, MN) he will keep abreast of all things CareForce and provide valuable consultation. Congratulations Diedrich on building a wonderful company. Your legacy as a home care game changer is secure.
The oncoming New Year and plethora of religious and cultural holidays always brings with it thankfulness and reflection. CareForce is honored to be able to provide services to many vulnerable adults in the Puget Sound area. Our nursing and MSW staff have embraced the meaning of excellence in home care. I watch them everyday, with care, provide care to potential clients, new clients, long term clients, community health care partners, and caregivers with great professionalism and respect. CareForce is humbled by the referral professionals who recommend our care to potential clients. We work diligently to earn and retain your trust that we will manage the home health and home care for those who come into our client fold. CareForce also is grateful that we are able to serve clients that continue to give us the feedback that 98% of them would return for service or recommend us to their family and friends. This, in and of itself, is an example of the excellence that our entire staff provides day in/ day out. Our operations staff somehow manages the impossible: coordinate caregivers, orientation, hiring great caregivers and keeping them working in schedules that are pleasing. All of this with our service guarantee that CareForce will be there if we say we will be.
Yet, I have saved the best for last. Our caregiving and nursing staff are the best, without a doubt. Providing home care in a person’s own home is perhaps one the most challenging places. They are on the clients’ turf. It is the client’s traditions and social rules that apply. These caregivers must daily bring their professional scopes of practice and finesse safety with client preferences. I am in awe of them everyday. May each and everyone of you have safe holidays, loving family with whom to celebrate, and most of all much joy. Thanks for another terrific year at CareForce.
Carolyn Anderson, RN, came on board at CareForce in February of 2015. She has brought with her an enthusiasm for teaching and coaching our caregivers regarding healthy meals. As an expert in diabetes she quickly requested that we sponsor development of cooking classes that inform our caregivers about nutrition, safe food handling, and inviting menus. The first cooking class was done in early December, 2015. Our caregivers learned how to make French toast and fruit for breakfast as well as Salisbury steak , mashed potatoes, and steamed vegetables for dinner. It was a big success. CareForce looks forward to expanding our caregivers cooking repertoire over the next year. Thanks Carolyn.
The recent wind and rain storm in the Puget Sound area played havoc with many people’s power. Initially over 70,000 people were without power. One of our clients is among the 25,000 who was still (72 hours later) without power on Friday afternoon. As many of you know, power outages are tricky; always waiting to see when those lights and heat are going to magically switch back on. Our client and caregiver were creative in the first 48 hours, but the call came in yesterday that the emergency wood pile for the fire place was getting thin. Our Manager of Finance, Lara Davidson, stepped up and arranged for a caregiver to pick up more wood. On Friday, November 20th, our caregiver called once again. The wood was almost gone and there was still no power. Rebecca Hannon, BSN, RN and care manager for the client called a conference with other care managers here, Davidson, the live-in caregiver and the client’s adult children (who live out of town). Davidson called our power company to see if we could discover the possible time of restoring the electricity. She persisted through the messages “we can’t tell you when the power will go on” and talked to a helpful live person. When Davidson described the situation of a vulnerable adult, she was able to ascertain that it was predicted to come on by Sunday (another 48 hours without power). Hannon then called the client, client’s family and suggested we arrange for moving to an extended stay hotel with his live-in CareForce caregiver. With the information that it might be another 48 hours without power (thanks PUD), the client agreed to be moved by cabulance, The caregiver and client were nice and cozy with a TV and ability to make hot food over the weekend. On Sunday, it was ascertained that power was on and the client and caregiver went home. Thanks to all for their quick work to find some warmth and safety for our client.