In-Home Technology; What’s the objection? An in-home care perspective

Assured Independance



Yesterday, CareForce hosted an in-home technology open house at our Lynnwood office.  We sent out invitations to our clients and their family members and a few of our community partners.  We sent out surveys to our clients and their family members trying to gather information about what their questions about the products might be.  We didn’t get any RSVPs or attendence from our clients and their families and we did get one survey back.  The results of the survey indicated that the the family of the client was interested in generating data about change in activity in the home and bio-metrics and they would be willing to spend about $250-$350 a month for the service.

Dan Stone and Dave Hunt, partners at Assured Independence were generous with their time and walked some key staff members and (one auspicious guest) through the products, physically giving us a walk through how they work.  The system they use includes the Sonomba Wellbeing Monitor(R).  Sonomba(R), won a Popular Science, Product of the Future award in 2011.  The monitor runs through pictures when it is not in use and doesn’t look clinical, which is important.  Dan and Dave sat with our staff and fielded questions about use and scope.  We talked for over an hour and what I think we discovered in our discussion was that the objection is not about price, of course it never is.  Overcoming fears about privacy is one objection.  Fears about, will the client use the product to it’s potential and be truly useful came up as well.  Do families really want to be notified of changes in condition instantly?  So truly very valuable discussion and we are thankful to Dan and Dave to being open to it.  We are looking for reports, metrics and other collateral that will be useful in our attempts to aid in partnering technology with care giving in a meaningful way.